3 Skills Every IT Professional Must Have
In this day and age, our clients rely on us more than ever before and have much larger demands. After all, we're the IT people, the experts. We must provide a one-stop shop for all of our clients. If clients had the technical know-how, we wouldn't be needed. We must not only possess the technical skills, but the skills to effectively communicate with our clients, both internal and external. Why must we have great communication skills in our arsenal? We didn't go into IT to deal with customer service concerns. The reality of today's IT market is that we're not only expected to be on top of the latest technological advances, but we must also be able to clearly convey the 5 "W's" for our customers to perceive that we've not only addressed their concerns; but to make them feel as if they've received some value-added benefit. Let's face it, while we all have different skill sets and talents, at the end of the day the result is tantamount to an...